Privacy Policy

At Marisa and Chris Furniture Clean and Fix (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website [insert website URL, if applicable], or interact with us in person, by phone, or via email. By using our services, you consent to the practices described below.
1. Information We Collect We may collect the following types of information:
• Personal Information: Name, email address, phone number, mailing address, or payment details (e.g., credit card information) when you request services, schedule appointments, or make payments.
• Service-Related Information: Details about the furniture cleaning or repair services you request, including descriptions of items, photos of furniture (if provided), and service preferences.
• Website Usage Data (if applicable): Non-identifying information such as your IP address, browser type, device information, and browsing behavior (e.g., pages visited) through cookies or similar technologies.
• Communications: Records of your correspondence with us, such as emails, phone calls, or inquiries submitted through our website or in person.
1. How We Collect Information We collect information:
• Directly from you when you contact us, request a quote, book a service, or provide feedback.
• Automatically through our website (if applicable) via cookies, analytics tools, or similar technologies.
• From third parties, such as payment processors or marketing partners, if you engage with our services through their platforms.
1. How We Use Your Information We use your information to:
• Provide and manage furniture cleaning and repair services, including scheduling, invoicing, and follow-ups.
• Process payments securely through trusted third-party payment processors.
• Communicate with you about your services, promotions, or updates (with your consent where required).
• Improve our services by analyzing customer feedback and website usage data.
• Comply with legal obligations, such as tax reporting or responding to legal requests.
• Protect our business, including preventing fraud or unauthorized access.
1. How We Share Your Information We do not sell or rent your personal information. We may share your information only in the following cases:
• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, scheduling software providers, or delivery services), bound by confidentiality agreements.
• Legal Requirements: If required by law, such as to comply with a subpoena, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new entity.
• With Your Consent: If you explicitly agree to share your information for a specific purpose.
1. Cookies and Tracking Technologies If you visit our website, we may use cookies or similar technologies to enhance your experience, analyze site performance, or deliver relevant advertisements. You can manage cookie preferences through your browser settings. For more details, please see our [Cookie Policy, if applicable].
2. Data Security We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. Please notify us immediately at [insert contact email] if you suspect any unauthorized access to your information.
3. Your Rights and Choices Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request updates or corrections to inaccurate information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications by clicking “unsubscribe” in emails or contacting us directly.
• Restrict Processing: Request that we limit how we use your information, where permitted by law. To exercise these rights, contact us at [insert contact email or phone number]. We will respond within the timeframes required by applicable law.
1. Data Retention We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, we may keep service records for accounting purposes or as required by tax laws.
2. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or contacting you directly. The “Last Updated” date at the top indicates when the policy was last revised.
3. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: Marisa and Chris Furniture Clean and Fix.